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Featured WH Smith Customer Review

Steve from Pontypridd, March 18, 2006

On the whole, WH Smith DVD rental is a very good value for money company. All the new releases I wanted I have received upon request take for example Harry Potter and the Goblet of Fire - high demand due for release on Monday 20th March 06, it has been shipped today Saturday 18th March 06 so will be here on Monday. Another was Dukes of Hazzard released 09/01/06, I got it on the 12/01/06.

The site isn't quite so 'shiny' as other sites but the layout is straightforward rather than clever - you want the DVD, click "Rent now" and it changes to "added" none of this which order and stuff, you can change the order in your queue.

Having saying that though, they do fall down on the queue; most of the time they get the order right, but sometimes, they do choose at will.

I have been with ScreenSelect and to put it nicely, they were awful, not sending in order, giving extended waiting periods - don't go there.

I had my first month's rental trial in January and am now on my second month's paid subscription which is also cheaper than the parent company's subscription.

I have only contacted customer services once, I received a reply within four hours, not bad but not good. The freeze account option is a nice touch as well.

I think in short, if you want a decent company, go with WH Smith DVD rental.

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Jkore from Rhondda, April 9 , 2007

I have been with many dvd rental companies online and I think that WHSMITH are by far the worst. The service is very slow indeed, therefore, not good value for money. The only good thing I can say is that they do send extra envelopes if you want to send the ones you watch first back sooner.

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Tom from London, March 27, 2006

It's the same old story, service is great in the free trial period. A constant stream of DVD's every 2 days, which lures you into thinking it's a great service. Then as soon as the honeymoon period is over, and I do mean that day, it all goes very slooooooow. They don't seem to be receiving them back as quick, and they don't send them anywhere near the amount as before. And I'm getting wrong discs sent, which I never did before. It's a stupid ploy really because you can cancel at any time, so surely if they keep up the service as before the customer would stay longer. - I think WHsmith and me are about to part. Shame really

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