Featured Sainsburys DVD Rental Customer Review
Chris, March 16, 2006
Everything was great during the free trial then when I started paying the quality dropped instantly. I went from getting up to 9 discs at a time during the trial to getting 4 a week once I started paying. They only sent me 1 per day when all 3 rentals were returned the same day.
I wasn't getting sent any new releases so I deleted anything remotely new from my list in the hope that they'd sent me DVDs faster but it didn't improve the turnover rate at all.
And they no longer give you 7 days to return your discs if you cancel your account. They all have to be back the day before your next payment is due. If not they charge you a full extra month. You cannot cancel online either. You have to call them to cancel your account.
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Samantha from East Yorkshire, October 21, 2006
Sainsbury seem to have got a lot worse after the LoveFilm merger was announced. *Never* get anything rated 'High' or 'Medium' anymore. I'm not wasting my time trying to manage a small list, so I'm looking to go elsewhere too.
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Dawn from East Susex, August 1, 2006
Have just cancelled sainsburys today after being with them since last year.Up until 3 months ago things were going quite well apart from a couple of discs lost in the post, not particularly getting my top picks but i wasn't too bothered.Then just recently Sainsburys started dropping the amount of dvds i was getting in. I asked why and they said they had a fair trade policy. So this basically means i pay £14.99 a month for unlimited 3 dvds at a time but if i watch them and return them quickly someone who gets possibly 1 dvd a week pays the lower rate but can probably get more dvds a month than me. So as far as I'm concerned Sainsburys can get lost and yes their customer service isn't very good. So as of today I'm now with blockbuster so i'll give them a go (this was 1 of 3 i was first trying out and decided to go with Sainsburys).
So lets hope things go a little better........
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