Featured PostaDVD Customer Review
Nick, January 28, 2006
I signed up and did the free trial, they were fast so paid for a month then everything went sour, first it would take them two days to allocate DVDs from my wish list, secondly only two would arrive and thirdly after two days of waiting the dispatched items would never arrive and in the meantime I'm paying for this service and have enough items on my wish list etc....
Then problems occurred again and after eight days of waiting for the dispatched items to arrive there was no response from PostaDVD customer support service and still I wait for reply. I wouldn't mind so much except that even though I am waiting for aforementioned two DVDs to arrive the third disc still has not been allocated, they've had my money and were quick enough to respond when the free trial was open.
The problem is not their service directly but PostaDVDs envelopes, they are most insecure and I had to keep putting tape on them to make sure they were sealed, so apart from this their service if ok but not brilliant and their customer response service when reporting lost discs is utterly shameful, in the time I was with them from signing up to canceling, about 4 discs must have gone missing due to those crappy envelopes which is a worry and also holds the speed of your next discs being dispatched.
So avoid until PostaDVD get their envelopes sorted out and have some form of telephone communication system. I still live in the hope that they contact me before my next billing date.
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Most Recent PostaDVD Customer Reviews
Nathan from London, August 19 , 2008
Oh dear. Even very mainstream comedies (like Peep Show) don't seem to be stocked by this 2-bit operation. How are they still going?
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Mike from London, March 23, 2007
I signed up for the posta DVD free trial not long ago. I only read the all these bad reviews after i had already signed so i canceled my membership, stating that i was concerned about getting involved with such a dodgy sounding company. however i have not been charged and i received an email from the new manager explaining that he was appointed to sort all the mess out. this does give me confidence that they are trying to be better and i will definitely be giving them a go later on.
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Toby from London, March 11, 2007
Dear all,
In February 2007, I was appointed as the new manager of PostaDVD. Now it would be a remarkable understatement to say that I've come to a business with a questionable customer service history.
As of today however, I would like to give you all assurances, that from now on, the business will be different. I am working every day to improve all aspects of the company, and we are beginning to finally deal with all the problems of the past. If you have any complaints in regards to our previous service, please drop me a line at Support@Postadvd.com . I admit I am expecting a number of fresh issues being brought to my attention, so I ask for your patience as I deal with each issue in turn. However, finally any complaints should be resolved, and hopefully I can begin to regain your faith in this business.
Kind regards,
The Manager of PostaDVD
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Dean from Bradford, February 10, 2007
This site is atrocious, I signed up over a week ago and then stumbled upon these review pages and became instantly worried. If only I had found this site sooner I could have heeded the warnings. My free trial is now entering its 2nd week and none of my fifty choices have even been sent to me. My three (and counting) emails to customer services have yet to be answered and I am starting to panic that my card will still be charged even though I have now cancelled my account. This is THE SINGLE WORST DVD rental site I have tried and they are my tenth. Avoid at all costs, trust me, you'll be safer.
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