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Featured Oden Direct Customer Review

Kieran from Kingston, 18 January, 2007

Seriously.. Odeon/Lovefilm is worst company I've ever had the misfortune to deal with, go to BLOCKBUSTER, they are so much better!

Problems started when even though they have a priority system, I never once received the discs at the top of my priority. This was very frustrating, but not as frustrating as getting have way through a series to then stop receiving, or to get the discs in the wrong order.

We got so fed up, never getting what we wanted that we decided to switch to Blockbuster (who incidentally give more discs for the same price!), but got conned by the line "you are only a few days away from your billing date, why not wait until next month to cancel" which we did at for December. When we cancelled in January, they conveniently "lost in the post" the last two discs, so I've spent the last 3 weeks trying to get confirmation that the account had been cancelled, for them only to charge me again because I haven't returned discs!

SUMMARY - Go to Blockbuster! They send you more discs, keep you better informed, and you actually get what you want.

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HD Hsh, 25 June, 2008

rubbish to expensive

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Ian from London, 10 January, 2007

i have been a member of Odeon for four months and never had a problem UNTILL NOW my account when i log on showed i was waiting allocation isn't an email which they replied to saying the royal mail did not raconized my address (this is after 70 dvd had been sent to my adress )very poor cust service did not ANSWER my questions i had asked by email eg. why not put a message on my account when they discovered the problem with the royal mail. they have my telephone number all they could suggest was i reamitted my delivery address again i have been left out of pocket this conpany is not professional

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Ted from Glasgow, 20 November, 2006

I signed up for Odeon's free trial and go two disc very quickly which I watched and returned and that was it!!!! I was then aware money had been taken off my account by Odeon Direct WITHOUT any e-mail to ask if I wished to continue using there service. I would STRONGLY advise against using them.

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