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DVD to Me DVD Rental Service

 

.Nice-looking site and very cheap, but customer service is terrible--now out of business

 



DVDtoMe DVD Rental Review
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DVDtoMe closed as of early 2006, but we're keeping this review as it was for posterity.

It was established in early 2003 when the DVD rental boom was just heating up. Their site is simple but fairly well-designed, listing a full 18 genres. However, as a smaller company we noticed some surprising gaps among popular recent releases. When queried about how many titles they stocked, they stated they had "24,000 individual discs including series and box sets"--a bit cheeky as individual discs within series and discs of extra are not titles in themselves, but we've heard that the big companies use this tactic as well to inflate their tallies, so we can't hold that against them.

In addition to searches on title, actors, and director, they also allow you to search the synopsis, which is rare in the UK sites. They could definitely use critic/customer ratings and reviews, though.

Although we'd initially heard good things about this small rental company's system and customer service, our own trial in the early 2005 found it sorely lacking, and we knocked it halfway down our table as a result.

Prices: DVDtoMe's free trial period is two weeks at the two-disc level only, and they have very cheap two disc rates--the cheapest in the UK at this level. They offers a 2 disc subscription at £9.99 (the rate most services charge for one disc), and 3 discs at £14.99 (back up to the industry average), and 4 discs at £18.99. Note, if you want to cancel after the free trial you must give notice and return all the DVDs within five working days of the end of your trial period. Like so many DVD rental companies, DVDtoMe appear to be very slow in answering customer emails; especially if you want to cancel after a free trial--you then have to fight to get the charges removed from your credit card--given this hassle, we can't recommend subscribing with this company.

 
DVDtoMe DVD Rental Customer Comments
Featured DVDtoMe Customer Review

Mark from North Wales, September 14, 2005

Not tried canceling so can't comment on the reported problems with that, but have been using DVDtoMe for a few months now on their 4 Disc Package and can't fault the turnaround of Discs. Practically 10 times out of 10 I get a replacement title sent to me the day mine arrives back with them, meaning I can get through one heck of a lot of DVDs in a month!!

The only down side I've found can be with their disc cleaning, as it's so abrasive that quite a few (older) titles simply won't play on my machine. Title selection is alos not as exhaustive as most of the majors but there's enough to keep you going for a while!

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Most Recent DVDtoMe Customer Reviews

Roger from Tiptree, April 23, 2006

When I started with DVDtoMe just over a year ago the service seemed to be OK. Then I found that emails are ignored, and the titles are not sent in rotation, some titles I have had on order for over 6 months and I now find that I am returning more unusable discs than I am watching. and can't always log into the web site.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Dee from Hertfordshire, December 7, 2005

I was with DVD to Me and found their customer service appalling! They tried to say that I hadn't returned a DVD to them when I had but they had decided not to update my account as I had cancelled my membership. I have used a range of DVD rental companies and I found them to be one of the worst.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

See all DVDtoMe Customer Reviews

 

 

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Comments closed as DVDtoMe has gone out of business.

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Key Facts


DVDtoMeLogo

2 disc: £9.99
3 discs:
£14.99
4 discs:
£18.99

Free Trial: none

Titles: 24,000+
Blu-ray:
no
Game Rentals:
no
Adult Films:
no
Phone Contact:
yes

Contact:
0808 2083478
DVDtoMe
27 Old Gloucester Street
London WC1N 3XX

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