CD Wow!

 

Tim in Herts, January 22, 2007

I was recently offered a free trial DVD rental from CDWow, I had this trial for one day and did not like the changes being made to my account which I felt I could not control i.e. the trial was set to 2 DVDs per month, when I tried to change to 3 per month the number of DVDs PCM on my account didn't change but my free trial dissappeared! I cancelled immediately and have now been charged 20 which CD-Wow have refused to refund! My advice is to be very careful with CD-Wow - the trial says it is free but actually costs 20 even if you don't rent a single DVD. As a general rule I would not give CD-Wow my credit card details ever again.

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Pete from the Wirral, October 12, 2006

Recently rejoined CDWow on a 3 months for price of 1 trial. First 3 discs came quick and the enevelopes said put all the discs into one, so I did, and the problems began. nearly a week now and the 2 discs are showing up as unreturned even though the other arrived and was sent out within 24 hours. Contacted customer services 3 times, no replys.... Not impressed.

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Ian from Reading, June 17, 2005

CD Wow! service started off brilliantly when I started a trial in Dec 05. It has now become dreadful. A one week turnaround on each DVD rental. I understand Tiscali have taken over the business and are intentionally delaying the DVD turn around process. Time to find another service I think.

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Karen from Devon, November 7, 2005

CD Wow seemed great during the free trial, discs were sent out promptly and we got top titles, However, since we have started paying the £14.99 a month, the DVD's have dried up. I email their customer service department and just get told each time 'Sorry, none of the DVD's in your queue are available at the moment' Coincidence ??? You be the judge

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Ian from Reading, June 17, 2005

CD Wow! service started off brilliantly when I started a trial in Dec 05. It has now become dreadful. A one week turnaround on each DVD rental. I understand Tiscali have taken over the business and are intentionally delaying the DVD turn around process. Time to find another service I think.

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Mark from Essex , May 24, 2005

I have noticed a major decline in CD Wow's service (especially turn-around time) this year.  Hence leaving them and joining Screenselect.

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Linda from Brighton, March 2, 2005

I buy my CDs from CD Wow! and had a go at their DVD rental free trial (the 5 quid voucher is a definite plus). I was unimpressed with their mailing time and customer service though, so I moved to Screenselect.

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